Privacy policy

Privacy Policy

OpalArc respects your privacy and handles your personal information responsibly.

What we collect

When you browse our store, place an order, contact us or sign up for marketing, we may collect your name, email address, delivery address, phone number, order details and any messages you send us. We may also collect technical and usage information through cookies and similar technologies.

How we use it

We use your personal information to:

• process, fulfil and deliver your orders;
• contact you about orders, returns and support;
• improve our store, products and shopping experience;
• send you marketing emails if you've subscribed, or where the law otherwise allows; and
• protect our store, customers and services from fraud and misuse.

Service providers and marketing tools

We use service providers to run our store and deliver orders, including Shopify, Stitch for payment processing and Aramex for delivery. We also use the Meta Pixel to measure how our ads perform and to show you relevant ads. These providers only process personal information as needed to provide their services, under their own policies.

Cookies and advertising

Cookies and similar technologies keep our store working, remember your preferences, help us understand how the store is used and measure advertising. You can manage cookies in your browser settings. Where the law requires consent, we'll ask before using non-essential cookies.

Your choices and rights

You can unsubscribe from marketing emails at any time using the link in any email. To ask for a copy of your personal information, have it corrected or deleted, or ask a privacy question, email dupisanicarlo@gmail.com. We may need to confirm your identity before we respond.

Security and changes

We take reasonable steps to protect your personal information, but no way of sending or storing data is completely secure. We may update this policy when our practices or the law change, and we'll post the updated version on this page.