Refund policy

Returns & Refunds Policy

We want you to shop with OpalArc with confidence. This policy applies to every product we sell.

Change-of-mind returns

You can ask to return an item because you changed your mind within 7 days of delivery. The item must be unused and unopened, in its original packaging, with all parts and accessories.

If we approve a change-of-mind return, you pay the courier cost of sending it back. Please pack the item securely and use a tracked service where you can. We are not responsible for items lost or damaged on their way back to us.

Items we can't take back for change of mind

We can't accept a change-of-mind return for an electrical or lighting product that has been installed, mounted, connected, charged or used, or that isn't in a resaleable condition. This doesn't apply if the item is faulty or damaged, or if the law gives you a right to return it.

Damaged, wrong or faulty items

If your item arrives damaged, is the wrong item or is faulty, email us at dupisanicarlo@gmail.com with your order number and photos. For damaged or wrong items, please let us know as soon as possible, ideally within 24 hours of delivery, so we can look into it quickly.

If we confirm a fault, we will normally replace the item. If a replacement isn't available, or the law requires a different remedy, we'll work with you on the right solution.

Refunds

We'll email you once we've received and checked your return. Approved refunds are paid by EFT into the bank account you give us, within 7 business days of approval.

For change-of-mind returns, we don't refund the original delivery charge or the return courier cost, unless the law requires it or we agree otherwise. Nothing in this policy limits your rights under South African consumer law.

How to request a return

Email dupisanicarlo@gmail.com with your order number, the item you want to return and why. If the item is damaged, wrong or faulty, include photos. Please wait for our return instructions before sending anything back.